Question 1

Why should we pay for something we are already managing ourselves?

Accepted Answer

Co-ordinating and managing payment plans can be time-consuming, often require extensive follow-ups, adjustments and record-keeping. When this is not the main area of focus for the practice, it takes away resources in the form of staff and time from the practice. When the dedicated admin person is off sick or needs time off, this can impact the practice and patients.Safe Pay Smiles is a tool that allows the practice manager to take control and elevate their role. Outsourcing the payment plans to Safe Pay Smiles will result in a healthier, more profitable practice.

Question 2

We are already busy. Moving everything to a new system sounds like a headache. Why should we consider this?

Accepted Answer

As a practice owner or manager, your time is your most valuable asset. The thought of switching critical systems, even for long-term savings, often feels like a risk—a trade-off between today's efficiency and tomorrow's benefit.We eliminate that trade-off.​We designed our transition process to be fast, non-disruptive, and low-effort. Our system implementation is seamless to your daily patient flow and staff operations.In fact, you can switch over in your lunch break, sit back and watch as we organise it all for you.

Question 3

Will our patients feel uncomfortable if we hand them over to a third party?

Accepted Answer

We work as a partner to your practice, which means we will take care of your patients to ensure both your reputation and ours are protected. Our friendly, local Gold Coast team will deal with your patients and is available to your practice for any queries.

We co-brand our marketing material and communications to your patients to ensure they are aware that we are acting on your behalf.

Question 4

What if a patient struggles with technology, can we register them?

Accepted Answer

Absolutely. You can register a patient via the same QR code on your practice tablet, complete a registration via the partner portal or email us to give the patient a call. There are how to videos that can guide the patient and your practice through the different options for registering the payment plans.
We can also customise the setup to your preferred operations.

Question 5

Do you have a portal we can access?

Accepted Answer

Yes, our partner portal with unlimited users are accessible at a low monthly fee.

Question 6

How do we communicate changes to you if a patient is in the practice?

Accepted Answer

You can leave us notes on the partner portal of any changes you require. These notes will be loaded against the patient's file for you to view later. Our team will get notified and apply changes throughout the day. Your practice will receive a daily digest the next day with confirmation of changes and updated payment plans.

Question 7

What if we have current overdue accounts from the accounts we manage in-house or via another provider?

Accepted Answer

You can refer any existing overdue accounts directly to our parent company COLLECT4U. They are experienced collectors that have successfully collected for a number of other dental or orthodontic practices. There are no lock-in contracts or subscription fees, only commission charges on successful collections.

Question 8

What happens with missed / failed payments?

Accepted Answer

When a patient misses a payment or the scheduled direct debit fails, our local Gold Coast team will get in contact with the patient directly via a series of SMS, emails and letters. We will retry any failed payments as per the agreement with the patient.

The practice will be advised of missed payments on a weekly basis in order for you to minimise risk and expenses on appliances. Depending on your operational preferences, we might also suggest you hold off on further treatment.

Once there are 3 missed payments, the account will be handed over to our parent company COLLECT4U to ensure the payments are collected. If this fails, we will discuss the option of default listing against the patients credit file with you.

Question 9

How often will the practice get paid?

Accepted Answer

We process payments from the patients accounts weekly, fortnightly or monthly. These payments take 3 business days to clear through the banking system. Based on your account setup, we can settle all cleared and reconciled funds to your bank account, fortnightly or monthly.We will provide you with a remittance advise that will ensure easy and fast reconciliation within your PMS.

Question 10

Do we charge any fees or interest to patients?

Accepted Answer

Yes, we clearly advise all patients of our fees upfront. These fees won't affect the cost of the treatment plan for your practice.We charge a once off setup fee of $42.00 and a transaction fee of $1.10 for every direct debit from a patients bank account or credit card. All failed payments will incur a $17.70 dishonour fee, however, if the patient informs us of any issues with the payments in time, we can waive this fee.There are no interest fees charged.

Question 11

Do you do a credit assessment on each patient?

Accepted Answer

There are some credit criteria that the patient needs to meet in order to set up the payment plan, however we don't do an external credit check via a credit bureau.

Question 12

How do you support patients through their payment plans?

Accepted Answer

Patients can contact our friendly, local Gold Coast staff via phone or email to answer any questions they have.
Furthermore, each patient receives a unique log in code to a portal to view their account and repayments.

Question 13

What about our existing payment plans?

Accepted Answer

If you are already managing payment plans either in-house or through a 3rd party, you have several options.

You can start with new payment plans with Safe Pay Smiles on a specific date and continue to "run down" the existing payment plans as is.

Alternatively, we can discuss how to transfer your current in-house payment plans across, without any disruption to the existing patients.

Question 14

What happens when patients make extra payments on their accounts?

Accepted Answer

Patient have the ability to make extra payments on their payment plan throughout the term of the plan.We provide options for EFT, Direct debits and Credit card payments via our secure patient portal.Any extra payments received will be paid over in full to the practice within the next upcoming reconciliation and settlement due. Unlike other providers, we don't hold on to any extra payments receive. We believe the funds are more valuable to your practice. Afterall, it's about increasing your profitability and cashflow.

Question 15

Can patients pay with credit or debit cards?

Accepted Answer

We believe in providing the patients as many secure ways to pay as possible and to take away the friction of payment processing. We have a list of payment partners available.Patients can choose to pay via direct debit, EFT, debit card, credit card, BPay and much more.

Question 16

Can patients pay weekly, fortnightly or monthly?

Accepted Answer

Yes, we work with the practice and the patients to set up payment plans (deposits, terms and repayment frequencies) to suit both.

Our systems and processes are set up to easy and smoothly manage high volumes and different types of plans.

Question 17

Can Australian or New Zealand Permanent Residents qualify for the payment plans?

Accepted Answer

Yes, as long as they are currently in a full-time role based in Australia and can afford the repayments set out in the plan.

CONNECT YOUR
PRACTICE

A Plan For Every Practice

SILVER
$2,995 p/m

GOLD
$4,395 p/m

PLATINUM
$6,795 p/m

CUSTOMISED

Try Before You Buy Option

YES, CONNECT MY PRACTICE TODAY

HOW MUCH CAN MY PRACTICE SAVE?

You Ask, We Answer

Why should we pay for something we are already managing ourselves?

We are already busy. Moving everything to a new system sounds like a headache. Why should we consider this?

Will our patients feel uncomfortable if we hand them over to a third party?

What if a patient struggles with technology, can we register them?

Do you have a portal we can access?

How do we communicate changes to you if a patient is in the practice?

What if we have current overdue accounts from the accounts we manage in-house or via another provider?

What happens with missed / failed payments?

How often will the practice get paid?

Do we charge any fees or interest to patients?

Do you do a credit assessment on each patient?

How do you support patients through their payment plans?

What about our existing payment plans?

What happens when patients make extra payments on their accounts?

Can patients pay with credit or debit cards?

Can patients pay weekly, fortnightly or monthly?

Can Australian or New Zealand Permanent Residents qualify for the payment plans?

Explore Menu

Working Hours

Contact Info

Help With Debt Collection

CONNECT YOUR PRACTICE

A Plan For Every Practice

SILVER $2,995 p/m

GOLD $4,395 p/m

PLATINUM $6,795 p/m

CUSTOMISED

Try Before You Buy Option

YES, CONNECT MY PRACTICE TODAY

HOW MUCH CAN MY PRACTICE SAVE?

You Ask, We Answer

Why should we pay for something we are already managing ourselves?

We are already busy. Moving everything to a new system sounds like a headache. Why should we consider this?

Will our patients feel uncomfortable if we hand them over to a third party?

What if a patient struggles with technology, can we register them?

Do you have a portal we can access?

How do we communicate changes to you if a patient is in the practice?

What if we have current overdue accounts from the accounts we manage in-house or via another provider?

What happens with missed / failed payments?

How often will the practice get paid?

Do we charge any fees or interest to patients?

Do you do a credit assessment on each patient?

How do you support patients through their payment plans?

What about our existing payment plans?

What happens when patients make extra payments on their accounts?

Can patients pay with credit or debit cards?

Can patients pay weekly, fortnightly or monthly?

Can Australian or New Zealand Permanent Residents qualify for the payment plans?

Explore Menu

Working Hours

Contact Info

Help With Debt Collection

CONNECT YOUR
PRACTICE

SILVER
$2,995 p/m

GOLD
$4,395 p/m

PLATINUM
$6,795 p/m