Co-ordinating and managing payment plans can be time-consuming, often require extensive follow-ups, adjustments and record-keeping. When this is not the main area of focus for the practice, it takes away resources in the form of staff and time from the practice. When the dedicated admin person is off sick or needs time off, this can impact the practice and patients. Safe Pay Smiles is a tool that allows the practice manager to take control and elevate their role. Along with our fixed pricing structure, outsourcing the payment plans to Safe Pay Smiles will result in a healthier, more profitable practice.

As a practice owner or manager, your time is your most valuable asset. The thought of switching critical systems, even for long-term savings, often feels like a risk—a trade-off between today's efficiency and tomorrow's benefit. We eliminate that trade-off. ​ We designed our transition process to be fast, non-disruptive, and low-effort. Our system implementation is seamless to your daily patient flow and staff operations. In fact, you can switch over in your lunch break, sit back and watch as we organise it all for you.

We work as a partner to your practice, which means we will take care of your patients to ensure both your reputation and ours are protected. Our friendly, local Gold Coast team will deal with your patients and is available to your practice for any queries. We co-brand our marketing material and communications to your patients to ensure they are aware that we are acting on your behalf.

Absolutely. You can register a patient via the same QR code on your practice tablet, complete a registration via the partner portal or email us to give the patient a call. There are how to videos that can guide the patient and your practice through the different options for registering the payment plans. We can also customise the setup to your preferred operations.

Yes, you will have unlimited login available for our partner portal. Unlike other providers, we don't charge licensing fees for accessing our portal, it's simply part of our offering to you.

You can leave us notes on the partner portal of any changes you require. These notes will be loaded against the patient's file for you to view later. Our team will get notified and apply changes throughout the day. Your practice will receive a daily digest the next day with confirmation of changes and updated payment plans.

You can refer any existing overdue accounts directly to our parent company COLLECT4U.(https://www.collect4u.com.au/) They are experienced collectors that have successfully collected for a number of other dental or orthodontic practices. There are no lock-in contracts or subscription fees, only commission charges on successful collections.

When a patient misses a payment or the scheduled direct debit fails, our local Gold Coast team will get in contact with the patient directly via a series of SMS, emails and letters. We will retry any failed payments as per the agreement with the patient. The practice will be advised of missed payments on a weekly basis in order for you to minimise risk and expenses on appliances. Depending on your operational preferences, we might also suggest you hold off on further treatment. Once there are 3 missed payments, the account will be handed over to our parent company COLLECT4U (https://www.collect4u.com.au/)to ensure the payments are collected. If this fails, we will discuss the option of default listing against the patients credit file with you.

We process payments from the patients accounts weekly, fortnightly or monthly, generally on a Thursday or Friday. These payments take 3 business days to clear through the banking system. Based on your account setup, we can settle all cleared and reconciled funds to your bank account, fortnightly or monthly. We will provide you with a remittance advise that will ensure easy and fast reconciliation within your PMS.

Yes, we clearly advise all patients of our fees upfront. These fees won't affect the cost of the treatment plan for your practice. We charge a once off setup fee of $42.00 and a transaction fee of $1.10 for every direct debit from a patients bank account. All failed payments will incur a $17.70 dishonour fee, however, if the patient informs us of any issues with the payments in time, we can waive this fee. There are no interest fees charged.

There are some credit criteria that the patient needs to meet in order to set up the payment plan, however we don't do an external credit check via a credit bureau. It is up to the practice to decide whether they want to accept the patient on their payment plans that we manage on your behalf.

Patients can contact our friendly, local Gold Coast staff via phone or email to answer any questions they have. Furthermore, each patient receives a unique log in code to a portal to view their account and repayments.

If you are already managing payment plans either in-house or through a 3rd party, you have several options. You can start with new payment plans with Safe Pay Smiles on a specific date and continue to "run down" the existing payment plans as is. Alternatively, we can discuss how to transfer your current in-house payment plans across, without any disruption to the existing patients.

Patient have the ability to make extra payments on their payment plan throughout the term of the plan. We provide options for EFT, Direct debits and Credit card payments via our secure patient portal. Any extra payments received will be paid over in full to the practice within the next upcoming reconciliation and settlement due. Unlike other providers, we don't hold on to any extra payments receive. We believe the funds are more valuable to your practice. Afterall, it's about increasing your profitability and cashflow.

We believe in providing the patients as many secure ways to pay as possible and to take away the friction of payment processing. We have a list of payment partners available. Patients can choose to pay via direct debit, EFT, debit card, credit card, PayTo, BPay and much more.

Yes, we work with the practice and the patients to set up payment plans (deposits, terms and repayment frequencies) to suit both. Our systems and processes are set up to easy and smoothly manage high volumes and different types of plans.

Yes, as long as they are currently in a full-time role based in Australia and can afford the repayments set out in the plan.